Frequently Asked Questions

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General Questions

• How can I transcribe my audio file?

  We can grab the audio from your RSS feed, or you can upload it directly in the dashboard. Once we have the file, we can generate a transcription using state-of-the-art A.I technology or have one of our professional English-speaking transcribers take care of the job.

  How do I transcribe an episode from my podcast?

• How do you publish transcripts directly to my website?

  There are multiple ways to do this. We tend to work directly with podcasts to find a solution that best fits their privacy and security requirements.

  More information regarding external publication of transcriptions

• What do you mean by automating the transcription workflow?

  Once we have your RSS feed, we can monitor for new episodes. As soon as a new one comes on, we download it, transcribe it, and if you wish, edit it for accuracy and publish it to your website. You only have to configure your account once, and after that, we’ll automate the workflow, giving you more time to do what you love and less time shuffling audio files and editing transcripts.

  How can I automatically transcribe episodes from my RSS feed?

• What's the process for canceling my subscription?

  Just cancel it. There are no long-term commitments. You can cancel any time.

  • How do I downgrade my plan?
  • How do I remove my account?
• Do you add timestamps to the transcriptions?

  Yes, we can do that for you.

• Can you add guest names to the transcription?

  Yes, we can do that for you as well. This option is only available for human transcribed audios.

• Are my transcripts AI-generated or transcribed by humans?

  Both, depending on your need,. We can provide AI-generated transcripts that are relatively accurate. If you need close to 100% accuracy, you can take advantage of one of our many professional English-speaking transcribers.

  • How do I edit my transcriptions?
  • How do I get a human transcriber to transcribe my audio file?
• I don't have the budget for human transcribers; can I still get 99% accurate transcriptions?

  Yes, we provide an easy-to-use and highly efficient transcription editing tool. If you don’t have the budget for near-perfect transcription, you can use our editing tools to improve the A.I generated transcriptions in minutes.

  How do I edit my transcriptions?

• Can I transcribe my audio files without using an RSS feed?

  Yes, you can upload files directly. Many prefer to use the RSS feed since it makes transcription management much more manageable.

  How do I transcribe an audio file?

• How can ElasticPod be 99% accurate?

  We use a combination of A.I and professional human transcribers to ensure the highest level of accuracy.

  How do I get a human transcriber to transcribe my audio file?

• What do I need to get started with ElasticPod?

  Just an email. If you have an RSS feed of your podcast, you’ll have a much easier time managing your transcripts, but that is not a requirement. All you need is an email to get an account and start transcribing your audio file.

  • Sign up and get two hours of free transription credit
  • How do I add a podcast?
• Can I get transcriptions without signing on to a monthly subscription?

  Yes, we have a pay-as-you-go model.

• What is in-audio search?

  Our in-audio search is a search engine that is populated with your transcripts. But instead of bringing back the text from your transcripts when you search for something, it brings back the episode and the specific segment that matches the results. Try it out; it’s pretty cool.

  • In-audio search for New York Times: The Daily

  • Detailed overview of in-audio search

• What is the Audience Portal?

  The Audience Portal is an optional public website generated automatically for your podcast. It can house your transcript and the in-audio search. It’s a great option if you don’t already have an online presence.

  • Mobbed up: The Fight for Las Vegas Audience Portal
  • Detailed overview of the Audience Portal